Last updated: September 25, 2026
Welcome to Murrllii. These Terms & Conditions govern your use of our website and purchases made through Murrllii. By accessing our website or placing an order, you agree to these Terms & Conditions.
Murrllii is an online clothing business operating in Alberta, Canada.
Online Store Terms
By using this website, you confirm that you are legally able to enter into a purchase agreement in your jurisdiction.
You may not use our products or website for any unlawful purpose or in violation of applicable laws.
We reserve the right to refuse service, cancel an order, or limit quantities where reasonably necessary, including in cases of suspected fraud, pricing errors, inventory issues, or misuse of our website.
Products and Product Information
We make reasonable efforts to display our products, colours, fabrics, embroidery, detailing, measurements, and photographs as accurately as possible.
However, colours and appearance may vary slightly depending on lighting, photography, device screens, and the handmade or textile nature of certain products.
Where sizing or measurements are provided, customers are responsible for reviewing this information before placing an order.
Minor variations in embroidery, print placement, colour, or handmade details are not necessarily considered defects.
Prices and Payments
All prices displayed on our website are in Canadian dollars (CAD) unless otherwise stated.
Prices may change without notice.
Payment must be successfully authorized before an order is confirmed. Payments are processed securely through our third-party payment providers. Murrllii does not directly store complete credit or debit card information.
Applicable taxes, shipping charges, duties, or other fees may be added where required.
Orders and Availability
After placing an order, you will receive an order confirmation by email. An order confirmation does not guarantee that every item will remain available.
If an item becomes unavailable after purchase, we will contact you and may offer an alternative or issue a refund for the unavailable item.
We reserve the right to cancel or refuse an order where there is an obvious pricing error, inventory error, suspected fraudulent activity, or other legitimate reason.
Shipping and Delivery
Shipping times provided by Murrllii are estimates and are not guaranteed.
Once an order has been handed to the shipping carrier, delivery times may be affected by weather, carrier delays, customs processing, or other circumstances outside our control.
Customers are responsible for providing a complete and accurate shipping address.
If an order is returned because of an incorrect or incomplete address supplied by the customer, additional shipping charges may apply before it can be resent.
Our complete shipping terms are described in our Shipping Policy.
United States and International Orders
Orders shipped outside Canada may be subject to customs duties, import charges, brokerage fees, or other government-imposed charges.
Unless otherwise stated at checkout, the customer is responsible for applicable customs or import-related charges.
Customs processing may also affect delivery times.
Local Pickup
Where local pickup is offered, customers will receive instructions regarding when and where their order can be collected.
Please wait until you receive confirmation that your order is ready before arriving for pickup.
Orders must be collected according to the pickup instructions provided by Murrllii.
Returns, Refunds and Exchanges
Returns, refunds, and exchanges are governed by our Refund and Returns Policy.
Customers are responsible for reviewing that policy before placing an order.
Items marked Final Sale, customized items, or altered items may not be eligible for return except where required by law or where the item arrives damaged, defective, or incorrect.
Promotions and Coupon Codes
Promotional codes, discounts, or special offers may be subject to additional conditions.
Unless otherwise stated, promotional offers:
- Cannot be redeemed for cash
- May have an expiry date
- May exclude certain products
- May not be combined with other promotions
- May be changed or withdrawn where permitted by law
Intellectual Property
The Murrllii name, logo, branding, website content, product photographs, graphics, written content, and other original materials belong to Murrllii or are used with permission.
They may not be copied, reproduced, distributed, sold, or used commercially without prior written permission.
Prohibited Use
You may not use our website to:
- Engage in fraudulent or unlawful activity
- Attempt unauthorized access to the website or customer information
- Upload malicious code or interfere with website security
- Collect information about other users without authorization
- Copy or commercially exploit Murrllii content without permission
Third-Party Services
Our website may use third-party services for functions such as payments, shipping, analytics, email delivery, and website hosting.
Your use of certain services may also be subject to the terms and privacy practices of those third parties.
Errors and Inaccuracies
Occasionally, our website may contain typographical errors, incorrect prices, product information, availability information, or other inaccuracies.
We reserve the right to correct errors, update information, or cancel affected orders where reasonably necessary.
If an order is cancelled after payment because of an error, the applicable payment will be refunded.
Limitation of Liability
To the extent permitted by applicable law, Murrllii will not be responsible for indirect, incidental, or consequential losses arising from use of our website or products.
Nothing in these Terms & Conditions excludes or limits rights or remedies that cannot legally be excluded under applicable consumer protection law.
Privacy
Your personal information is handled in accordance with our Privacy Policy.
By using our website, you acknowledge that personal information may be processed as necessary to complete orders, provide customer service, prevent fraud, and operate our business.
Changes to These Terms
We may update these Terms & Conditions from time to time.
Any updated version will be posted on this page with a revised “Last updated” date. Changes apply from the date they are published, subject to applicable law.
Governing Law
These Terms & Conditions are governed by the applicable laws of Alberta and Canada, without limiting any mandatory consumer rights that may apply to you in your own province, state, or jurisdiction.
Contact Us
For questions regarding these Terms & Conditions or your order, contact:
Murrllii
Email: geetika@murrllii.com
Website: murrllii.com